This paper details the use of communities of practice (COPs) in the Central Bank of Nigeria to leverage organizational capacity. The process of identifying key knowledge areas and the business justification for the formation of a COP around a knowledge domain is described. The actual formation of the COP and how members are recruited, the process of identifying key areas of activity among members, and the tools used for collaboration are also highlighted. The value addition process and the benefits derived by the organization and individual members are brought into focus relative to how the communities plug back knowledge into the mainstream organizational practice. This paper is descriptive and highlights the need for organizations to explore informal methods of performance enhancement.
|Keywords:||Knowledge Management, Communities of Practice, Organizational Capacity|
Senior Manager, Knowledge Management, Strategy and Performance Department, Central Bank of Nigeria, Abuja, Nigeria
Director, Human Resources Department, Central Bank of Nigeria, Abuja, Nigeria